Customer Policies
please read


Dear Patients,

Our priority is always patient care and customer experience. In pursuit of this, we have created our Customer Policies to provide a safe, fair and professional environment for our patients and staff.

Your appointments are very important to us. They are agreements to reserve valuable time and space for you within our practice. These Policies are to clearly outline our expectations for patients so that we may best fulfill the expectations of our patients, which is to provide an excellent experience and deliver outstanding results.

Thank you for your trust and your business!

Leslie Petersen, Nurse Practitioner
Clinical Director, Owner




Appointment Scheduling
We require a credit card on file to schedule any appointment. You will not be charged until you have received treatment, unless a late cancellation fee applies. Consultations are always complementary but late cancellation fees still may apply. By scheduling any appointment, you are authorizing Beyond Aesthetics to store your credit card information and charge any necessary fees in accordance with these customer policies.


Appointment Cancellation & Rescheduling
We require advanced notice of 24 hours before your appointment to cancel or reschedule without incurring a late cancellation fee of $50. This amount is used to compensate staff that have been scheduled for your appointment.


Appointment Arrival Time
You must arrive 5 minutes prior to your appointment time to complete any necessary paperwork. We try to keep our few forms as short and simple as possible.


Late for Appointment
If you are more than 10 minutes late for your appointment, you will need to be rescheduled and you will incur a late fee of $50.


Payment Types
We accept all major credit cards and cash. We do not accept checks.


Use of Cell Phones
We request that you silence your phone while in the office and ask that you please step outside to talk on the phone.


Children in the Office
We request that you make arrangements for childcare during your appointment. If your children must accompany you, your clinician may stop your treatment if he/she determines the children’s behavior is creating an unsafe environment.


Teen Patients
We do not see patients under the age of 14 but can refer you to specialists. Any minor must be accompanied by a parent or guardian who can legally give consent to treatment.


Tips are very much appreciated by our aesthetician staff. Tips are not expected by our medical staff, but we won’t stop you. You may give cash or give by credit card during your checkout.


Returns and Refunds
While we do not offer refunds for treatments or pre-paid treatment packages, we will always do are best to make sure you’re satisfied with your experience and with your results. Please bring any issues to our attention so we may rectify them. Due to health and safety reasons, we do not accept returns of any product. If a product is defective, we will send it back to the manufacturer for review and have them issue a replacement.


Gift Certificates
Gift certificates are non-refundable and not redeemable for cash.


Our Disclaimer
We reserve the right to refuse service to anyone. We reserve the right to cancel appointments at any time, but we strive to limit this occurrence as much as possible. Again, your appointments are very important to us, as is your trust and confidence in us.


Please let us know if you have any questions or concerns regarding these policies. Thank you.